Saanjh kendras providing services within stipulated time frame

By Punjabnewswire4u

CHANDIGARH, APRIL  17

  Mr. S. K. Sharma, ADGP/Community Policing, Punjab today said that         Community Affairs Division of Punjab police through its Saanjh Kendras has been successfully providing services under the Punjab Right to Service Act as over 99% requests for different services were processed within stipulated time frame.

The ADGP/CP today said that Community Affairs Division was committed to provide various services regarding the police department in a time bound manner to the common citizen. He pointed out that a total of 3,13,466 requests were received in the first quarter of 2013 at all Saanjh Kendras and out of which 23,978 were under process that too within the timeline at the end of the quarter.  Only 951 requests i.e. 0.30% could not be provided within the stipulated time and over 99% were processed within time. Illustrating further, the ADGP/CP said that in the case of Tenant/ Servant Verification, there were 57 requests which were under process as on 1.1.2013.  During the quarter, another 4845 requests were received taking the total to 4902.  Of these, 4753 requests were cleared within the quarter and within the stipulated timeline.  At the end of the quarter i.e. 31^st March,2013, only149 requests were pending, but these were all within timeline.  Similarly, in the other services, it can be seen that either, there have been no delays or if at all they have been there, the number of such cases was marginal. He said that all efforts were being made to achieve zero delay status.

He said that in all the reports sent to the Commission, the figures under the heading ‘Pending’ include two types of pendency – pendency which was within the timeline and pendency which was beyond the timeline.  Only if, the pendency goes beyond the timeline, does it imply any delay of the provisions of the Service Act, he added.