by Punjabnewswire4u
CHANDIGARH, DEC 12
The Punjab today
became first state in the country to launch 24X7 citizen portal besides a toll
free phone to seek suggestions and feedback from the common citizen, who has
been denied fair treatment by the police.
The Punjab Deputy Chief Minister, Mr. Sukhbir Singh Badal, launching the portal
in the presence of DGP Mr. S.S. Saini and top brass of the police said that he
has initiated this system to remove the impression that complaints at the lower
level in the police were not being attended and some citizens were not
satisfied with the progress or investigation of the police in their cases. He
said that this system would not replace the police station as first line of
complaint would be the Police Station and complainant not getting justice can
always approach us through e-mail or 24 hours toll free number. He said that
complainant would get reply within 21 days and in urgent case even instantly.
Mr. Badal said that ADGP Law and Order and his team would constantly monitor
all complaints and sent him daily report. Mr. Badal said that anybody can go on
website www.punjabpolice.gov.in
and click ‘Citizen Portal’ to register their complaints or on toll free phone
1800-180-2082, which has been started with four lines that would be increased
as per pressure on the system.
Speaking about the new feed back channel Mr. Badal said that this would be his
humble attempt to get unfiltered feedback from the citizens living in the rural
areas and he would be able to monitor the functioning of the police and every
Thana located in Punjab.
Interacting with the media Mr. Badal said that the second decision he has taken
was to separate investigation and policing wings. He said that investigation
wings would focus on investigation of cases and they would be equipped with
latest techniques and they would be provided training in the scientific methods
of investigation. Mr. Badal said that the ending of duality of role of police
besides strengthening the policing system would bring transparency and
effectiveness in the investigation system.
Announcing the launch of first ever Rapid Rural Response System with a three
digit toll free number, Mr. Badal said that by January Punjab would get 700 motorcycles
for Rural Policing and 245 fully equipped motorcycles for Urban Policing and
PCR motorbikes would reach within 20 minutes of dialing the complaint on the
pattern of 108 Ambulance. He said that a central control room was being setup
for Rapid Rural Response System and he would personally monitor its
functioning.
Expressing concern over accidents due to over speeding, Mr. Badal said that he
has ordered to put speed radars at every important road to check overspeeding.
He said that orders have been issued that every commercial vehicle would have
install reflectors to increase their visibility during nights.
Answering the question about present Law and Order situation Mr. Badal charged
Congress Party for politicizing every minor issue in the state as they were
devoid of any issue. Mr. Badal said that earlier the public gave them a strong
rebuff on their repeated rants of 40,000 vendetta cases and they could not
produce even four. He said that we have to appreciate the fact that the speed
and effectiveness with which police had arrested the accused within six hours
of crime and exemplary punishment meted out to the erring police officers. Mr.
Badal said that law and order situation in the state was better than any state
in the country. He said that during last five years we had made record seizure
of RDX and Explosives, made preemptive arrests of hardcore ultras preventing
many tragedies, maintained strict vigil on law and order situation, acted with
alacrity on every issue. Mr. Badal said that those who were seeking my
resignation have been rejected by the public. Mr. Badal said that before asking
for my resignation they should seek resignation from Prime Minister under whose
tenure India suffered major bomb blasts including attack on Mumbai.
Mr. Badal announced that ADGP Law and Order was personally monitor the
investigation of ASI murder case, in which SHO has been dismissed and one more
has been suspended. He said that the girl Robinjeet Kaur has been appointed as
Naib Tehsildar by the Cabinet today.
Denying the reported reinstatement of DIG Paramraj Singh Umranangal, Mr. Badal
denied that no orders have been yet issued in this regard.
Advising Congress leaders to stop the competitive politics to mark their
attendance in Congress high command, Mr. Badal said SAD-BJP government has
acted promptly in every case and not issued “Clean Chits” like him.
Mr. Badal said that he was very satisfied with the recruitment of 20000 constables
in Punjab Police during last six years as Punjab Police has got best talent in
the most transparent recruitment process in the state.
On the issue of fake license to Sukhdev Singh Namdhari, Mr. Badal said that he
has ordered recheck of all arms licenses besides lodging a FIR against
Namdhari.
Expressing full confidence in the functioning of DGP Mr. S.S. Saini, Mr. Badal
said that he was fully empowered to take whatever action he deemed against
anyone and he was very effectively handling the situation.
Earlier Mr. Badal dedicated the toll free number and web portal to the people
of Punjab and gave a presentation on the working of new system.
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